Politique de remboursement

Return & Refund Policy

At Dlight Decor, we are committed to ensuring that our customers are completely satisfied with their purchases. If for any reason you are not 100% satisfied with your order, we offer a transparent and straightforward Return & Refund Policy for your convenience.

Contact Us: If you have any concerns regarding a return, please feel free to contact us at support@dlightdecor.com.

Return & Refund Policy

Return and Refund Policy:

Products eligible for return include those that are physically damaged, defective, have missing parts, or differ from their description on the product details page. If your item meets any of these conditions, you are entitled to initiate a return.

Customers have a maximum of 15 calendar days from the receipt date of items to initiate a return. Returns initiated beyond this period will not be accepted.
All returned items must be packed in their original packaging with all parts included.
To be eligible for a refund, you must ship the products back within 4 days of receiving the return address. Failure to do so will result in your refund being denied.
For a refund to be eligible, the products must reach us within 30 days from the date of shipping.
Items that have been installed, unpacked, removed from the original packaging, or modified are not eligible for return.
Custom or made-to-order items, items from a final sale, or items damaged without logistical proof cannot be returned. This includes individually purchased shades, bulbs, or accessories.

Customer Responsibility for Return Shipping:

Please note that customers are responsible for all return shipping costs. The shipping amount must be borne by the customer, and Dlight Decor does not cover or reimburse return shipping fees under any circumstances.

To initiate a return, please email us at support@dlightdecor.com. Once your return is approved, we will provide instructions on how to proceed. Returns sent back to us without prior approval will not be accepted.

Please include your receipt or proof of purchase with the returned package to expedite the refund process.

Refund Process:

Upon receipt of your return, we will process your refund within 2 business days through your original payment method. An email will be sent to notify you of the receipt and the status of your refund application. If approved, your refund will be processed manually within 1 - 3 business days.

Cancellations

You can cancel an order within 72 hours of placement unless it is a custom item or special order (restocking fees may apply). If your order has already shipped, even if within the 72-hour window, it cannot be canceled and will be treated as a return.

Change Of Mind Returns:

Dlight Decor will accept returns due to a change of mind within 15 days of receipt, provided the item is unused, in its original packaging, and in resell-able condition. Return shipping will be at the customer's expense, and customers must arrange their own shipping. Lumulox Decor will refund the value of the returned goods, excluding the original shipping and handling cost. We do not charge any restocking fee. Original shipping fees and insurance are non-refundable.

If your refund has not been received, check with your bank and credit card issuer as there may be a delay before it is officially posted. If your refund is still not visible within 7 business days, please contact us for assistance. Partial refunds may be granted in cases where the item package has been opened, items are not in their original condition, or are damaged or missing parts due to customer error, or items purchased on special discount or final sale.

Exchange Policy for Items with Defects or Damaged During Transit

We offer exchanges exclusively for items that arrive with defects or have been damaged during transit. It's important to inspect your item upon delivery. If you discover any defects or damages, please contact us without delay. Please note, we do not issue refunds for defective or damaged items; we only provide exchanges.

Shipping Policy for Returns:

To return your item, mail it to the specific address provided in the refund approval email. Customers are responsible for paying the return shipping charges via their preferred carrier, including international returns. The declared value of products should be less than $60 when mailing them through the Post Service to avoid potential tax fees. Any tax fees incurred will be deducted from the refund amount. After shipping your return, please provide us with a tracking number. For items over $75, we suggest using a trackable shipping service or purchasing shipping insurance. Please ensure that no additional items are accidentally included in your return package as Dlight Decor will not be responsible for sending these back to you.

Refusal of Acceptance of Orders Policy

Introduction:

This policy ("Policy") outlines the guidelines to be followed when customers ("Customers" or "You") refuse to accept orders that have been dispatched and delivered by Dlight Decor ("We," "Us," "Our"). It also provides information regarding the fees and charges that will apply in such circumstances.

Non-Acceptance of Orders:

If a Customer refuses to accept an order that has been dispatched and delivered by Us, the Customer will be responsible for the resulting charges outlined in section 3 of this Policy.

Costs and Fees:

In the event that a Customer refuses to accept a delivered order, We reserve the right to recover the shipping and handling costs associated with the order. This includes, but is not limited to, costs incurred in packaging, transporting, and delivering the order to the Customer's location. A restocking fee equivalent to 25% of the purchase price of the order ("Restocking Fee") will be levied in addition to the shipping and handling costs. The Restocking Fee covers the costs associated with returning the goods to our inventory, including any necessary repackaging or refurbishing. The Customer will also be charged for any additional expenses ("Associated Expenses") incurred due to their refusal to accept the order. These may include, but are not limited to, additional transportation costs or storage fees.

Customer Responsibility:

By placing an order with Us, the Customer acknowledges and agrees to be financially responsible for any and all costs and fees as stated in this Policy in the event of refusing to accept a delivered order.

Amendments to the Policy:

We reserve the right to amend this Policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.

No-Return Policy on Faucets: Mandatory Review of Product Specifications

By placing an order for faucets from Dlight Decor, you ("The Buyer") acknowledge and agree to the following terms and conditions.

Review of Product Specifications:

The Buyer is responsible for thoroughly reviewing the product specifications listed in the product description prior to placing an order. By completing the purchase, The Buyer affirms that they have examined these specifications and that the product meets their requirements and expectations.

Quality Assurance & Product Replacement:

Notwithstanding the above, should the delivered product be defective, incorrect, or incomplete, such as in the case of wrong items or missing components, we ("The Seller") commit to replacing the product in accordance with our standard quality assurance procedures.

Acceptance of Terms:

Completion of the purchase signifies The Buyer's full acceptance of these terms and conditions. Any attempt to return faucets that are not defective, incorrect, or incomplete will be deemed a breach of this agreement.

By placing an order with Dlight Decor, You signify Your agreement to these policies. If You do not agree with any part of these policies, You should refrain from placing orders with Us.